General returns will not be accepted. State law prohibits us from accepting returns of this product unless it is defective. To obtain service under the warranty, please call 650-381-9672 or email us at azemibeautyatoz@gmail.com to obtain a return authorization number as well as instructions on how to return the defective product. You will be required to provide proof of purchase with the return as well as a check made out to The Azemi Brand to cover shipping and handling ($15 within continental U.S., $30 outside of continental U.S.) and a brief description of the defect. Clearly mark the return authorization number on the outer packaging when returning the item. A replacement unit of equal value will be made available in the event the original is not available.